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1.
Assignment:
Excel®
Exercise – Due Day 7
·
Complete
the following tasks by using the Microsoft® Excel®
document provided in Course Materials:
o Format appropriate cells for currency.
o Merge title cells.
o Construct a bar graph using the existing data and provide labels
and a legend.
o Insert a border around data.
o Freeze the first column of the data set.
o Sort the daily spending amounts in ascending order.
o Using the Tools menu, set the Excel spreadsheet to be protected.
o Calculate the sum of the entire data set.
o Calculate the average of the entire data set.
o Delete any empty cells between the data cells to condense the
data.
·
Read
the following scenario:
You are working at a support desk for a company providing onsite
and telephone support to customers with Microsoft® Excel®
questions. On this particular day, you are presented with the following three
situations:
Situation 1: A business professional wants
to use Microsoft® Excel® to organize data for the monthly
expense report. He has never used Microsoft® Excel® and
is inquiring about the functions that would support him with this task.
Situation 2: A
husband is having difficulties with his Microsoft® Excel®spreadsheet.
He has been trying to track his monthly grocery spending to find the daily
average he spends on food. The spreadsheet is organized by day, and for the
days in which no groceries were purchased, he enters zero. He is seeking
assistance to calculate the correct monthly average.
Situation 3: A
local grocery store owner has created a spreadsheet containing the types of
inventory she carries within the store. The spreadsheet contains 235 different
kinds of inventory, defined by price, quantity on hand, ordered quantity, and
category. She loses her placement every time she scrolls through the data set.
She wants to know how to effectively scroll through the data sheet and manage
this large data set.
·
Team-up
with another student assigned by the facilitator.
·
Discuss
how to diagnose and troubleshoot the situations.
·
Write
a 1-page response for each of the three situations. Include
the following in each response:
o Identify a general approach for
facilitating the customer over the telephone. What are possible challenges in
the given situation? What strategies would help you overcome the challenges?
o If causes to the problem or question
described by the customer are unclear in the situation, explain how you would
further diagnose the problem or question.
o Once the causes are identified, describe
a step-by-step troubleshooting process to help the customer complete the task.
o If the customer has problems
understanding or following your instructions, briefly explain an alternative
solution.
·
Complete
your
written responses individually.
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